Tag: Cameron Thomson

Avaya helps Transcom eliminate language barriers in customer service with an AI-powered real-time translation solution
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Avaya helps Transcom eliminate language barriers in customer service with an AI-powered real-time translation solution

Transcom has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact center agents from anywhere in the world to converse with customers in over 100 languages. The solution, underpinned by the Avaya Experience Platform and integrated by Sabio, an expert services…