SapphireIMS is all set to make a grand entry in the MEA market. The blueprint is set and the road is paved. Shafi Ahamed S, Co-founder & CEO of SapphireIMS is thrilled with his first GITEX visit.
“This is my first visit to GITEX and the experience has been very vibrant. We are hopeful to have our own booth next year.” According to Shafi, SapphireIMS makes your business functions and processes agile through their suite of ITIL Service Desk, Enterprise Asset Management, Enterprise Service Management, Service Lifecycle Management and Business Service Monitoring Solutions. In addition, the company also has a healthcare vertical focused product called HxCentral. “We help business become more agile by automating the entire customer engagement process so that
they are able to deliver a true agile experience in the digital era. We are a CIO’s true and best friend in the digital transformation journey.”
SapphireIMS is soon launching the SapphireIMS Academy to create more bandwidth and expertise. For 2019, Shafi has three priorities; Expand in the MEA region with a local presence; Extensive R&D and work more on RPA, analytics and automation solutions; embark on a complete transformation journey in redefining customer experience.